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General conditions of sale

The general conditions of sale define the legal framework in which any reservation takes place.
Read them carefully.

Art. 1. Identification, definitions and scope of the general conditions of availability.

1.1. Provider identification

The “Caves of Neptun” is an activity managed by the ASBL Office Communal du Tourisme Couvinois, established in Belgium, at Avenue de la Libération 2 – 5660 Couvin. reachable by phone at the number +32 (0) 60/311954, by email via the address info@grottesdeneptune.be, the ASBL Office Communal du Tourisme Couvinois is registered with the VAT under the number BE419.658.325 and is registered with the Carrefour Banque des Entreprises under the number BE0419.658.325.

1.2. Definitions

We hear by

Customer“: the customer who books a service made available by the Service Provider, on the Website;

Terms and conditions ” :these general conditions of provision;

Reservation“: the provision contract which binds the service provider to the Customer at the end of the reservation procedure, including the General Conditions and the specific conditions of access to the activity;

Service provider “: the natural or legal person (or his representative) who owns the activity made available to the Client;

Service “: activity made available by the service provider and bookable by the customer, namely online ticket purchase / sale contracts booked through the website;

Area of application

The General Conditions govern the contractual relations that the service provider establishes with the Customer. They are an essential element of the Contract. Consequently, these conditions can only be waived if the providerhas given its prior written consent. Therefore, the Customer can in no way claim the application of its own general conditions, whatever they may be. If the Customer wishes to deviate from the General Conditions, he must make an express request prior to the conclusion of the Contract. In this case, however, the General Conditions will remain applicable in a supplementary manner.

Art. 2. Purpose and acceptance of the General Conditions

2.1. Offer

The general conditions of sale are applicable to all services and all online ticket purchase / sale contracts concluded through the website.

2.2. Acceptance

Any reservation made by the client assumes that he has read and expressly accepted the general conditions, even though he has not affixed a handwritten signature on these conditions.

The Client and the service provider agree that the confirmation of the reservation by the Client is final, when he clicks on the button “I accept the conditions …”.In doing so, he declares that he has read and accepted the general conditions of provision as well as the specific conditions. He confirms his reservation and pays “. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. This electronic signature therefore expresses the customer’s consent to the service provider’s offer, on the one hand, and its acceptance of the general conditions, on the other hand.

Article 3 – Validation of order elements

Ordering online involves the following steps:

  1. The buyer selects the service of his choice; date, visiting times and total number of people. He is informed in real time when placing his order of the availability of the desired tickets;
  2. The buyer enters their contact details useful for booking;
  3. The summary showing the entire reservation is displayed. After verifying their order, the buyer makes online payment for their order which is equivalent to acceptance of these general conditions of sale and cannot be called into question. The buyer securely communicates their bank details (numbers, card validity date). In the event of refusal by the payment center concerned, the order is automatically canceled. No reservation email will therefore be sent.
  4. Entrance tickets ordered on the site can be printed by the buyer or presented directly on the buyer’s smartphone, provided they have been downloaded beforehand. In both cases the QR code of the reservation must be legible.

As part of their relationship, the customer and the service provider accept electronic means of proof, such as electronic mail (e-ticket) and recordings within electronic systems.

Art. 4. Payment

Any reservation via the website will be subject to full payment for the service and will be subject to the sending of e-tickets to the email address mentioned during the reservation. Confirmation of the reservation is instant. If you do not receive your tickets within 30 minutes, and after checking your spam, please contact our services at +32(0)60/37.80.38.

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